Terms & Conditions

Effective Date: 24/09/2026

These Terms & Conditions govern the purchase and supply of construction materials from PROMART we to any customer Customer.

By requesting a quotation, placing an order, making a payment, or accepting delivery of materials from PROMART, you acknowledge that you have read, understood, and agreed to these Terms.

1. About PROMART

PROMART is a construction material supply business based in Bangalore, Karnataka, supplying construction materials including:

  • Solid Concrete Blocks
  • Aggregates
  • Other construction materials that may be offered by PROMART from time to time

PROMART supplies materials to individual customers, contractors, builders, developers, businesses, and other customers.

2. Quotations and Pricing

  1. All quotations provided by PROMART are subject to availability and may be valid only for the period specified in the quotation.
  2. Prices may vary depending on:
    • Product type and specifications
    • Quantity ordered
    • Delivery location
    • Transportation costs
    • Market conditions
    • Taxes and applicable charges
  3. Unless specifically stated otherwise, quoted prices do not include additional charges such as transportation, unloading, taxes, or other applicable charges.
  4. A quotation does not constitute confirmation of an order. An order is confirmed only after acceptance by PROMART and, where applicable, receipt of the required advance payment.
  5. PROMART reserves the right to correct genuine pricing, calculation, or typographical errors in quotations.

3. Product Specifications

  1. Construction materials supplied by PROMART will generally correspond to the specifications agreed upon at the time of order.
  2. Customers should confirm the required:
    • Product type
    • Size
    • Quantity
    • Grade/specification, where applicable
    • Delivery requirements
  3. Natural and processed construction materials, including aggregates, may have reasonable variations in colour, texture, grading, moisture content, and appearance.
  4. Concrete blocks may have reasonable manufacturing variations within applicable specifications and manufacturing tolerances.
  5. Customers requiring specific technical standards, test certificates, or project-specific specifications must communicate those requirements before placing the order.

4. Orders

  1. Orders may be placed through phone, WhatsApp, email, website enquiry forms, in person, or other communication channels accepted by PROMART.
  2. The Customer is responsible for providing accurate information, including:
    • Name and contact details
    • Billing information
    • Delivery address
    • Product requirements
    • Quantity
    • Site contact details
    • Any special delivery instructions
  3. PROMART is not responsible for delays or additional costs resulting from incorrect or incomplete information provided by the Customer.
  4. Once an order has been accepted and material preparation, loading, or transportation has commenced, cancellation or modification may be subject to additional charges.

5. Payment Terms

  1. Payment terms will be communicated in the quotation, invoice, or order confirmation.
  2. PROMART may require full payment or an advance payment before processing or dispatching an order.
  3. Accepted payment methods may include bank transfer, UPI, and other payment methods communicated by PROMART.
  4. The Customer is responsible for ensuring that payments are made within the agreed payment period.
  5. For credit customers, PROMART may specify a credit limit and payment due date.
  6. PROMART reserves the right to suspend further supplies where outstanding payments remain unpaid.

6. Taxes and Government Charges

Applicable taxes, duties, levies, and other government charges will be charged as required by applicable law and as specified in the relevant quotation or invoice.

The Customer is responsible for providing accurate billing and GST information where applicable.

7. Delivery

  1. PROMART will make reasonable efforts to deliver materials within the estimated delivery period communicated to the Customer.
  2. Delivery timelines may vary due to:
    • Traffic and road conditions
    • Weather
    • Vehicle availability
    • Material availability
    • Loading/unloading conditions
    • Government restrictions
    • Site accessibility
    • Force majeure events
    • Other circumstances beyond PROMART’s reasonable control
  3. A stated delivery time is an estimate unless PROMART has expressly agreed to a guaranteed delivery time in writing.
  4. The Customer must ensure that the delivery location is reasonably accessible to the delivery vehicle.
  5. The Customer is responsible for providing a safe and suitable location for unloading.

8. Site Access and Unloading

The Customer must ensure that:

  • The delivery vehicle can safely access the site.
  • Roads and entry points are suitable for the vehicle.
  • There is adequate space for unloading.
  • Any required permissions for vehicle entry are obtained.
  • The unloading area is reasonably safe and accessible.

If the vehicle cannot access the site or unloading cannot be completed due to site conditions, the Customer may be responsible for additional transportation, waiting, handling, or unloading costs.

9. Inspection Upon Delivery

  1. The Customer or an authorized representative should inspect the materials at the time of delivery.
  2. Any visible shortage, damage, incorrect product, or other delivery-related issue should be reported to PROMART as soon as reasonably possible.
  3. Where appropriate, the Customer may be required to provide photographs, delivery documents, invoices, or other evidence supporting a claim.
  4. Signing a delivery confirmation may be treated as acknowledgement that the quantity and visible condition of the materials have been received, subject to any applicable statutory rights.

10. Quantity and Measurement

  1. Materials will be supplied according to the unit of measurement specified in the quotation or invoice.
  2. For materials sold by weight, quantity may be determined using applicable weighing records.
  3. For materials supplied by count, such as concrete blocks, quantity will be based on the agreed unit count.
  4. Reasonable operational variations may occur during loading, transportation, and unloading.
  5. Any quantity dispute should be reported promptly with supporting evidence.

11. Material Quality and Complaints

PROMART aims to supply materials meeting the specifications agreed with the Customer.

If the Customer believes that supplied materials do not meet the agreed specifications, the Customer should notify PROMART promptly and provide relevant details.

PROMART may inspect, test, or request independent testing of the material where reasonably necessary to investigate a complaint.

Where a legitimate quality issue attributable to PROMART is established, PROMART may, subject to applicable law and the circumstances, provide an appropriate remedy such as replacement, adjustment, or refund.

12. Returns and Cancellations

  1. Construction materials are generally supplied against specific customer orders and may not be returnable once delivered.
  2. Returns or cancellations may be considered before dispatch, subject to the status of the order and any costs already incurred.
  3. Materials that have been unloaded, used, altered, mixed, damaged, contaminated, or otherwise changed after delivery may not be eligible for return.
  4. Any approved return may be subject to transportation, handling, restocking, or other reasonable charges.
  5. Refunds, where applicable, will be processed using the payment method or process determined by PROMART, subject to applicable law.

13. Customer Responsibilities

The Customer is responsible for:

  • Providing accurate order and delivery information
  • Checking product specifications before ordering
  • Providing safe site access
  • Providing suitable unloading arrangements
  • Making payments within agreed timelines
  • Inspecting materials upon delivery
  • Using the materials appropriately and in accordance with applicable construction requirements
  • Obtaining any necessary site permissions or approvals

14. Use of Materials

PROMART supplies construction materials but does not generally provide structural design, engineering, architectural, or construction supervision services unless expressly agreed in writing.

The Customer, contractor, engineer, architect, or project professional is responsible for determining whether a particular material is suitable for the intended construction application.

Customers should obtain appropriate professional advice where required.

15. Product Availability

All products are subject to availability.

If a requested product is unavailable, PROMART may:

  • Offer an alternative product, subject to Customer approval
  • Provide a revised delivery schedule
  • Cancel the affected portion of the order and provide an applicable refund where appropriate

16. Force Majeure

PROMART will not be responsible for delays or inability to fulfil an order caused by circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Severe weather
  • Fire
  • Accidents
  • Strikes or labour disruptions
  • Government restrictions
  • Road closures
  • Transportation disruptions
  • Material shortages
  • Acts of public authorities
  • Other events beyond PROMART’s reasonable control

PROMART will make reasonable efforts to communicate significant delays to affected customers.

17. Limitation of Liability

To the extent permitted by applicable law, PROMART’s liability relating to a particular order will generally be limited to the amount paid for the affected materials.

PROMART will not be responsible for indirect, incidental, special, or consequential losses arising from delays or the use of materials, except where such limitation is not permitted by applicable law.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited.

18. Invoices and Records

PROMART may issue invoices, receipts, delivery notes, quotations, and other business documents electronically or in physical form.

Customers should retain copies of invoices and relevant order documents for their records.

19. Communication

By providing contact information to PROMART, the Customer agrees that PROMART may contact them regarding:

  • Quotations
  • Orders
  • Payments
  • Deliveries
  • Product availability
  • Customer support
  • Service-related communications

Marketing communications, where applicable, will be handled in accordance with applicable law and the Customer’s applicable choices or preferences.

20. Privacy

PROMART’s collection and use of personal information is governed by its Privacy Policy.

The Privacy Policy explains how PROMART handles customer information, including information collected through its website, enquiries, orders, and communications.

21. Intellectual Property

All PROMART branding, logos, trademarks, website content, photographs, graphics, text, and other original materials are owned by or licensed to PROMART unless otherwise stated.

Such materials may not be reproduced, copied, modified, distributed, or commercially used without appropriate authorization.

22. Governing Law

These Terms shall be governed by the laws applicable in India.

Any dispute arising in connection with these Terms or an order shall be subject to the jurisdiction of the appropriate courts and authorities in Bangalore, Karnataka, subject to applicable law.

23. Changes to These Terms

PROMART may update these Terms from time to time to reflect changes in its business, products, services, or applicable legal requirements.

The updated Terms will be published or otherwise communicated as appropriate.

The Terms applicable to an order will generally be those accepted at the time the order is confirmed, unless otherwise agreed.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.

25. Contact Information

PROMART – Foundation to Structure
Construction Material Supply

Products: Solid Concrete Blocks | Aggregates | Construction Materials

Location: Bangalore, Karnataka, India

Phone: 9875426488
Email: hello@promart.online
Website: promart.online

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